Privacy Policy
Enertia – Privacy Policy
Effective Date: July, 2025
At Enertia, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the applicable laws of Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016.
1. Information We Collect
- Personal Information: Name, phone number, email address, CNIC (if required), address, and payment details.
- Device & Usage Information: IP address, browser type, operating system, and pages visited on our website.
- Purchase Data: Product details, date of purchase, service or warranty requests.
2. How We Use Your Information
- Process and fulfill orders
- Register products and activate warranties
- Provide customer support and service updates
- Improve our website and services
- Send marketing and promotional offers (with your consent)
3. Sharing of Information
We do not sell your personal information. We may share it with:
- Authorized service centers and technicians
- Delivery and logistics partners
- Payment processors
- Legal authorities, if required by law
4. Data Protection
We use commercially reasonable security measures to protect your information, including secure servers, encrypted connections, and restricted access controls.
5. Cookies and Tracking
We may use cookies and similar technologies to enhance user experience, track website traffic, and personalize content. You can manage cookie settings through your browser.
6. Your Rights
Under Pakistani law, you have the right to:
- Access, update, or delete your personal information
- Withdraw consent for marketing communications
- Lodge a complaint with the relevant data protection authority
To exercise your rights, please contact us at the details given below.
7. Data Retention
We retain your data only as long as necessary for the purposes stated in this Policy or as required by law.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
9. Changes to This Policy
Enertia may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: info@Enertialtd.com
Phone: +923104441805
Corporate Office: 34-CCA, Sector DD Phase 4, DHA, Lahore Cantt, 54000
Bringing smart, energy-efficient home electronics designed for your comfort and convenience.