Privacy Policy

Enertia – Privacy Policy

Effective Date: July, 2025

At Enertia, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the applicable laws of Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016.

1. Information We Collect

Personal Information: Name, phone number, email address, CNIC (if required), address, and payment details.
Device & Usage Information: IP address, browser type, operating system, and pages visited on our website.
Purchase Data: Product details, date of purchase, service or warranty requests.

2. How We Use Your Information

Process and fulfill orders
Register products and activate warranties
Provide customer support and service updates
Improve our website and services
Send marketing and promotional offers (with your consent)

3. Sharing of Information

We do not sell your personal information. We may share it with:

Authorized service centers and technicians
Delivery and logistics partners
Payment processors
Legal authorities, if required by law

4. Data Protection

We use commercially reasonable security measures to protect your information, including secure servers, encrypted connections, and restricted access controls.

5. Cookies and Tracking

We may use cookies and similar technologies to enhance user experience, track website traffic, and personalize content. You can manage cookie settings through your browser.

6. Your Rights

Under Pakistani law, you have the right to:

Access, update, or delete your personal information
Withdraw consent for marketing communications
Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us at the details given below.

7. Data Retention

We retain your data only as long as necessary for the purposes stated in this Policy or as required by law.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

Enertia may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: info@Enertialtd.com
Phone: +923104441805
Corporate Office: 34-CCA, Sector DD Phase 4, DHA, Lahore Cantt, 54000